Core Policy

What is a Core?

Many products such as turbos, injectors, injection pumps, high pressure oil pumps, water pumps and some EGR coolers have a core charge that is associated with the new replacement part. You must return the old part in the original box to receive a refund on the core charge. All cores must be like for like and include all parts and pieces that were received on your new replacement product. Cores must be “as removed from engine”. Cores damaged from fire are not acceptable, also cores damaged from improper removal may not be acceptable.

Upfront Core Charge

Upfront Core Charge will be charged on all remanufactured products on the original purchase invoice. Once the core is returned you will promptly receive a credit to your account and/or original form of payment on all acceptable cores (see below), usually within 24 hours of core’s processing.

Core Physical Condition Requirements

All cores must be in re-buildable condition to receive a full refund of the core charge. There are some conditions that you will not receive full credit, see conditions below

• Fire Damage
• Water Damage
• Broken
• Disassembled
• Missing parts and/or pieces
• Core Charge Timeline

After 6 months from original purchase, cores will not be accepted per our manufacturers’ core return policies.

Core Return Procedure

• Please keep all original packaging of your new item to be used for the core return as cores must be returned to Power Distributing in original packaging to receive core credit.
• Cores must be returned to PDI within 6 months of original purchase to receive core credit.
• Drain all fluids: oil, fuel, etc. out of the core before it is returned.
• Place any plastic plugs or caps received on the new item back onto the core.
• To ensure UPS, Fed Ex, or USPS will not reject the package due to fuel or oil leakage, please wrap the core in a plastic bag.
• If you have an account with PDI, you can request an open core report at any time which shows all cores you are eligible to return for credit. To request a core report, please email brian@powerdistributing.com or call 206-682-7471.
• Please return cores in the original boxes with at least one of the following:
  • Printed copy of the original invoice(s)
  • Packing list with your customer number and cores being returned
  • Yellow core card that came in the box of the part(s) you ordered
• Upon core arrival, we will ensure that it is viable core and that it matches the paperwork you included.
• If the core does not match the paperwork, we will not be able to issue the core credit and you will be notified of the situation.
• Cores returned in excess of purchases or cores returned past the due date, will not receive credit and you will be notified of the situation.
• All cores being returned must be shipped to 2203 Spencer Rd N, Ste B Puyallup, WA 98372 and should be sent “ATTN CORES”.